Important Information

Transaction Currency AUD

All transactions are processed in Australian Dollars – AUD

Refund Policy

We do not normally give refunds. Refunds for building applications lodged online will only apply to the levy component of the fees charged, and these can only be refunded if the building approval is not approved in the prescribed time period. If a building permit is approved and the works do not proceed for whatever reasons, then the levy refund may only be sought directly from the Building Commission and not from Online Permit Solutions Pty Ltd.

Security Policy

When purchasing from Online Permit Solutions Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@onlineps.com.au.

Privacy Policy

Online Permit Solutions Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

Online Permit Solutions Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Online Permit Solutions Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your transaction.

REFER A FRIEND. REAP REWARDS.

When your referral engages our services, you will receive our referral fee.

REFER A FRIEND
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